Macarthur Auto Body and Towing

Bumper Repair · Nassau County

Scraped or Cracked a Bumper in North Hills? Here Is How Macarthur Decides What It Needs

Macarthur repairs and replaces bumpers for North Hills drivers at the certified collision shop in Valley Stream. Cracks and scuffs are repaired when the cover is sound, replaced when it is split or has broken tabs, and painted and blended to match the car. Out of pocket or through a claim, the estimate reads the same. Call 516-362-5350.

Certified ShopHonda & Acura, Nissan, Infiniti, Hyundai, Kia, Mazda, and Chrysler/Dodge/Jeep/Ram certified · I-CAR Gold Class · MetLife & Hanover direct repairOur certifications

Certifications and reviews

The Certifications Behind the Repair, and What Drivers Say About Macarthur

The shop that repairs cars from North Hills holds certifications from Honda and Acura, Nissan, Infiniti, Hyundai, Kia, Mazda, and Chrysler, Dodge, Jeep, and Ram, is I-CAR Gold Class, and belongs to the MetLife and Hanover direct repair programs. The Google reviews below are from the towing side, where most North Hills drivers meet Macarthur first.

I got locked out my car on a cold snowy night and Alex came and unlock my car. He was very quick and professional. I would definitely use this towing company again.

Darnel DavisJanuary 20, 2025 · Google

Great timing and professionalism. The tow truck driver Carlos was experienced and helpful. I would recommend this company and Carlos to anyone.

James MakinsNovember 11, 2024 · Google

Not the usual experience with a towing company. Everyone that I spoke to was polite and respectful and they towed my car with care. Hopefully I never need my car towed again, but if I do, this is who I will be using!

Elaina DeMarcoNovember 7, 2024 · Google

If a Macarthur driver has helped you in North Hills, a few words on Google is how the next driver there finds us.

The number North Hills calls rings at the shop, not a call center.

Repair or Replace: How Macarthur Decides for a Bumper From North Hills

A scuffed or lightly cracked plastic cover can be repaired and refinished. A cover that is split, deformed, has broken mounting tabs, or has a crack through a sensor cutout is replaced. The estimator makes the call from the damage, tells the North Hills driver which it is, and writes the estimate either way.

Bumper covers are flexible plastic designed to spring back from a light hit, and a lot of what looks bad is only paint deep. A scuff that has not broken through the plastic, a shallow gouge, or a short crack away from the edges and the mounting points can be ground, filled with a plastic repair material, sanded, and refinished. The repair is permanent when the plastic around it is sound and the cover still holds its shape on the car.

Replacement is the honest answer when the cover has lost its shape, has a crack that runs to an edge or through a sensor hole, has broken or missing tabs that hold it to the fender and the grille, or has been repaired before and failed. A deformed cover never sits right again, and a crack through a sensor cutout cannot be made strong enough to hold the sensor. The bumper repair page lists the criteria the shop uses; the estimator will show a North Hills driver which one applies to the cover on the car.

Either way, the estimate is written line by line: the cover repair or the replacement cover, the paint and blend, and anything behind the cover that the hit damaged, which is the subject of the next section. Drivers from North Lynbrook, North Massapequa, and North Merrick bring the same question to the same shop, and the answer depends on the plastic, not on which option makes a bigger invoice.

Scuffed or cracked a bumper in North Hills? Bring it in and hear which one it is.

What Is Behind the Cover on a North Hills Car: Reinforcement, Absorber, Sensors, and Radar

The painted cover is the least important part of the bumper. Behind it sit a steel or aluminum reinforcement bar that takes the crash load, a foam or plastic energy absorber, and on most newer cars parking sensors, a radar unit for adaptive cruise, or both. Macarthur checks all of it on every bumper job from North Hills.

A hit that only scuffed the cover may still have cracked the reinforcement bar or crushed the absorber behind it, because the cover springs back and the structure does not. Those parts are what protect the car and its occupants in the next crash, and a bumper repair that leaves them broken is a cosmetic job pretending to be a repair. The cover comes off, the bar and the absorber are inspected, and anything cracked, bent, or crushed is replaced. On a car from North Hills that was hit in a parking lot, that is often nothing; on a car that was rear-ended at a light, it is often the whole assembly.

Parking sensors sit in the cover and are aimed through it; a replacement cover has to have the right cutouts for the car's equipment, which the estimator checks by VIN. A radar unit for adaptive cruise or automatic braking sits in or behind the front bumper and looks through the cover. After a bumper repair or replacement that disturbs it, the radar is recalibrated to the manufacturer's procedure so it sees the road correctly, and the safety systems steps on the body shop page describe that.

A paint repair on a cover with radar behind it also has rules: paint thickness and metallic content in front of the sensor can affect it, and the manufacturer specifies what is allowed. Macarthur follows that, which is part of what the certifications on the certifications page are audited against. The collision repair in North Hills page covers the heavier hits where the bumper is one part of a larger repair.

Parking sensors or radar in the bumper? They are checked and recalibrated, not ignored.

How a Bumper Cover From North Hills Is Repaired, Refinished, and Blended

A repairable cover comes off the car, the damage is ground to clean plastic, filled with a flexible plastic repair material, shaped, sanded, and primed. It is then painted to the factory color code with a flex additive, blended to the adjacent panels where needed, cleared, and refitted. The North Hills driver gets back a cover that looks and flexes like the original.

Plastic repair is its own skill. The cover is removed so the back of the damage can be reached and reinforced, the crack or gouge is ground into a V so the repair material has something to hold, and a two-part flexible filler is applied and shaped. Once sanded, a flexible primer goes on. Using rigid body filler on a bumper is the shortcut that cracks again the first cold day, and Macarthur does not take it.

Paint on a bumper cover is matched the same way as on a steel panel: the factory code, the variant, test cards against the car in daylight, and a flex additive in the paint so it moves with the plastic. Where the cover meets the fender or the quarter panel, the color is blended so there is no step between the plastic and the metal, which matters on silvers and metallics. The auto painting in North Hills page explains matching and blending in more detail.

After clear coat and curing, the cover is refitted with its clips, the sensors go back in, and the fit is checked against the fenders and the hood or trunk. A North Hills driver should not be able to tell by looking or by touch where the repair was. The paint section on the body shop page covers care for fresh paint; ask the office for the instructions for the product on your car.

Flexible repair, flexible paint, blended into the fender. That is the whole job.

Replacing a Bumper Cover on a Car From North Hills: the Right Part, Painted and Fitted

A replacement cover is ordered for the car's exact trim and equipment, so the sensor holes, the grille openings, and the tow hook cover land where they should. It arrives unpainted, is primed and painted to match the car, blended at the fenders where needed, and fitted with new clips. The estimate shows whether the part is original or aftermarket.

Covers differ by trim level, by model year, and by whether the car has parking sensors, a radar unit, a camera, fog lamps, or a sport package. The estimator decodes the VIN and orders the part that matches the car from North Hills, which is how the sensor cutouts and the lamp openings end up in the right places the first time. A cover ordered by eye for the wrong trim is a cover that goes back.

The estimate lists the part type. An original equipment cover from the manufacturer fits exactly and is often what the manufacturer's procedure calls for on a car with radar behind the bumper. An aftermarket cover can be a fine part or a poor one, and some insurance policies specify aftermarket parts for cosmetic items on older cars; New York requires the estimate to disclose a non-original part in writing, and Macarthur's does. If an aftermarket cover does not fit or does not meet the standard, the shop says so and documents it for the insurer. The parts section on the body shop page explains the three part types and who decides.

The new cover is painted off the car, including inside the edges that show at the wheel openings, then fitted with new clips and fasteners so it sits flush and does not rattle. Lamps, sensors, and trim go back, the fit is checked against the fenders, and the radar is recalibrated if the car has one. The auto body repair in North Hills page covers the fender and quarter panel work that often goes with a bumper replacement after a harder hit.

Want an original cover where the policy allows aftermarket? Say so at the estimate.

Paying for a Bumper Job: Out of Pocket or Through a Claim for North Hills Drivers

A bumper scuff or small crack is the job North Hills drivers most often pay for themselves, because it is frequently close to or below a deductible. Macarthur writes the estimate the same way whether you or an insurer pays, marks the safety items separately from the cosmetic ones, and gives you a written price to compare against your deductible.

A bumper is the most common out-of-pocket repair the shop writes for North Hills drivers, because a scuff or a small crack often costs less than a deductible and nobody wants a claim on their record for a parking lot tap. The estimate separates what matters for safety, a cracked reinforcement or a damaged sensor, from what is appearance, so you can fix the first now and the second when it suits you, and the written price holds unless you approve a change.

If another driver hit you, their liability coverage pays and there is usually no deductible for you. If you hit something and your own collision coverage pays, your deductible is your share, due at pickup. Under New York Insurance Law section 2610 you choose the shop; tell the adjuster the car is at Macarthur Auto Body and Towing in Valley Stream, and the insurance claim repair in North Hills page explains how the claim runs from there, including the inspection in our lot and how supplements work if the teardown finds more behind the cover.

The shop does not advise you on your policy. It gives you the number, tells you which lines are safety and which are appearance, and lets you decide. Drivers from North Lynbrook, North Massapequa, and North Merrick get the same written estimate in the same format.

Want the number before you decide about a claim? Stop in for the estimate.

Getting a North Hills Car to the Shop for a Bumper and Back Again

Most bumper jobs for North Hills drivers are driven to 170 East Lincoln Avenue in Valley Stream during shop hours, Monday through Friday 8 AM to 5 PM or Saturday 9 AM to 12 PM, for an estimate written in person. If the cover is hanging, a lamp is broken, or the car was in a crash, Macarthur's own truck brings it from North Hills at any hour.

A scuffed bumper is a drive-in job. The estimator looks at the cover, pulls it gently to check the tabs, looks behind it where he can, and writes a price while you wait. If the cover is dragging, the lamp is out, or the hit was hard enough that you are not sure the car is safe, call 516-362-5350 and the towing in North Hills truck picks it up and brings it to the shop. A hit hard enough to deploy airbags or push the radiator support is a collision repair in North Hills and the bumper is one line in it.

At pickup, look at the cover in daylight from the front and from each side, check the gaps to the fenders and the hood or trunk, and confirm the parking sensors chime when they should. The invoice matches the estimate, shows the part type, and includes the radar calibration report if the car has one. If you would rather not make the trip back to North Hills, the flatbed brings the car home.

The North Hills locations page lists every towing and body shop service we bring to North Hills, and the body shop page covers the shop as a whole. The same shop and the same estimate format serve every town in Nassau County.

Cover dragging after the hit in North Hills? The truck brings it in.

Bumper Work for Work Vans, Fleet Trucks, and Rideshare Cars From North Hills

A work van or a rideshare car from North Hills with a cracked bumper is a vehicle that is not earning, so Macarthur writes the estimate the day it arrives, orders the cover on approval, and gives a realistic window. Fleet accounts get one contact for towing, the estimate, and the repair.

Commercial vans and pickups collect bumper damage faster than private cars, and their covers are often different parts from the passenger versions: taller, with step pads, hitch cutouts, or sensor packages specific to the fleet trim. The estimator orders by VIN so the right one arrives. For a lettered or wrapped vehicle, the repaired cover is coordinated with your sign company so the truck goes back to work looking right.

Rideshare drivers in North Hills need the car back to pass the platform's inspection, which looks at bumper condition. The shop tells you the honest window once the part has an arrival date and calls if it changes. Dealers use the same shop for lot damage and trade-in reconditioning on a standing arrangement. The commercial section on the body shop page explains how accounts are set up, and the commercial towing section on the towing page covers moving the vehicle in and out.

One phone call to 516-362-5350 starts both the tow and the repair. For a fleet in North Hills, North Lynbrook, North Massapequa, or North Merrick, the person who answers already knows the account, the yard, and who signs for the vehicle.

Fleet unit in North Hills with a cracked bumper? The estimate is written the day it arrives.

Macarthur in North Hills: One Shop in Valley Stream, Every Service, and the Rest of Nassau County

North Hills sits in Nassau County, which is the home county of Macarthur's fleet and the body shop in Valley Stream. Towing runs 24 hours a day; the shop is open Monday through Friday 8 AM to 5 PM and Saturday 9 AM to 12 PM. Every service has its own page for North Hills, and bumper repair has a page for every town in Nassau County.

Everything else Macarthur does in North Hills. On the towing side, North Hills drivers can read about Towing, Light Duty Towing, Heavy Duty Towing, Flatbed Towing, Motorcycle Towing, Long Distance Towing, Accident Recovery, Roadside Assistance, Jump Starts, Car Lockouts, Fuel Delivery, Tire Changes, Mobile Battery Installation, and Equipment Hauling. At the body shop, the pages for North Hills cover Collision Repair, Auto Body Repair, Auto Painting, Frame Repair, Auto Glass Replacement, Dent Repair, and Insurance Claim Repair. Each one is written for the service, with North Hills as the starting point and the shop at 170 East Lincoln Avenue in Valley Stream as the destination when a car needs to come in.

Bumper Repair in the rest of Nassau County. The same shop that serves North Hills serves North Lynbrook, North Massapequa, North Merrick, North New Hyde Park, North Valley Stream, North Wantagh, Oceanside, Old Bethpage, Old Brookville, and Old Westbury, and every other town on the locations page. Nassau County has 129 towns on this site, and each has a page for bumper repair. For the service itself, without the North Hills angle, read the bumper repair page; for everything the shop does, start at the body shop hub; and for all 22 services in one place for North Hills, open the North Hills page.

One company, one phone number. The truck that comes to North Hills and the body shop that repairs what it brings back are the same business, registered with the New York State DMV (7110205) and licensed by New York City Department of Consumer Affairs (1389419), with the certifications photographed on the certifications page. The about page says who we are and the contact page has hours and directions. Call 516-362-5350 any hour.

Everything Macarthur does for North Hills, on one page.

Questions North Hills Drivers Ask About Bumper Repair

Can my bumper be repaired or does it need to be replaced?
A scuffed or lightly cracked cover away from the edges and tabs can be repaired. A cover that is split, deformed, has broken tabs, or is cracked through a sensor hole is replaced. The estimator tells you which when he sees it.
Can I get a bumper estimate without an appointment in Valley Stream?
Yes. Drive in during shop hours, Monday through Friday 8 AM to 5 PM or Saturday 9 AM to 12 PM, and the estimate is written while you wait.
Will the repaired bumper match the rest of my car from North Hills?
Yes. The cover is painted to the factory code with a flex additive, tested against the car in daylight, and blended to the fenders where needed.
What if the parking sensors are in the bumper?
The replacement cover is ordered with the right cutouts for your car's equipment, the sensors are refitted, and a radar unit, if the car has one, is recalibrated after the work.
Do you check behind the bumper cover?
Yes. The reinforcement bar and the energy absorber are inspected on every job, because a hit that only scuffed the cover can still crack the bar behind it.
Can I pay out of pocket instead of filing a claim?
Yes. Many North Hills drivers do for a bumper. The estimate is written the same way, with safety items marked separately from cosmetic ones, so you can compare the price to your deductible.
Will you use an original cover or an aftermarket one?
The estimate lists the part type. Original is often what the manufacturer's procedure calls for on cars with radar behind the bumper; some policies specify aftermarket for cosmetic parts on older cars, and New York requires that to be disclosed in writing. You can pay the difference for original.
The cover is hanging off. Can you pick the car up in North Hills?
Yes. Call 516-362-5350 and our own truck brings the car from North Hills to the shop, 24 hours a day.
Do you repair bumpers on work vans and fleet vehicles?
Yes. Fleet accounts get one contact for the tow, the estimate, and the repair, and the estimate is written the day the vehicle arrives.
Do you serve towns around North Hills as well?
Yes. Every town in Nassau County, the Queens neighborhoods on the county line, and the Suffolk towns just across it.
Does Macarthur cover North Hills?
Yes. North Hills is in Nassau County, inside the area Macarthur's own trucks run from Valley Stream 24 hours a day. Bumper Repair and every other service on this site is available to North Hills drivers.
Where is the shop for North Hills drivers?
170 East Lincoln Avenue, Valley Stream, NY 11580. Shop hours are Monday through Friday 8 AM to 5 PM and Saturday 9 AM to 12 PM. Towing to and from North Hills runs around the clock.
Do you offer bumper repair in other towns around North Hills?
Yes, in every town in Nassau County and the rest of the service area. Each town has its own bumper repair page, listed on the locations page.
What other services does Macarthur bring to North Hills?
Fourteen towing and roadside services and eight body shop services, each with a North Hills page. The North Hills page on the locations section links to all of them.

Did not see your question? The person who answers can.

Call Macarthur for Bumper Repair in North Hills

Repaired or replaced by the damage, painted to match, sensors checked. Drive in during shop hours or have the truck bring it from North Hills.

Call 516-362-5350
Call 516-362-5350