Macarthur Auto Body and Towing

Collision Repair · Nassau County

How a Farmingdale Car Goes From the Crash to a Finished Collision Repair at Macarthur

From a scraped bumper to a bent frame rail with airbags deployed, Macarthur takes collision repairs from Farmingdale and does them the way the manufacturer wrote them. The tow in, the estimate, the insurance claim, and the repair are one company and one phone number: 516-362-5350.

Certified ShopHonda & Acura, Nissan, Infiniti, Hyundai, Kia, Mazda, and Chrysler/Dodge/Jeep/Ram certified · I-CAR Gold Class · MetLife & Hanover direct repairOur certifications

Certifications and reviews

The Certifications Behind the Repair, and What Drivers Say About Macarthur

The shop that repairs cars from Farmingdale holds certifications from Honda and Acura, Nissan, Infiniti, Hyundai, Kia, Mazda, and Chrysler, Dodge, Jeep, and Ram, is I-CAR Gold Class, and belongs to the MetLife and Hanover direct repair programs. The Google reviews below are from the towing side, where most Farmingdale drivers meet Macarthur first.

I got locked out my car on a cold snowy night and Alex came and unlock my car. He was very quick and professional. I would definitely use this towing company again.

Darnel DavisJanuary 20, 2025 · Google

Great timing and professionalism. The tow truck driver Carlos was experienced and helpful. I would recommend this company and Carlos to anyone.

James MakinsNovember 11, 2024 · Google

Not the usual experience with a towing company. Everyone that I spoke to was polite and respectful and they towed my car with care. Hopefully I never need my car towed again, but if I do, this is who I will be using!

Elaina DeMarcoNovember 7, 2024 · Google

If a Macarthur driver has helped you in Farmingdale, a few words on Google is how the next driver there finds us.

The number Farmingdale calls rings at the shop, not a call center.

Getting a Damaged Car From Farmingdale to the Collision Shop Without a Second Tow

After a crash in Farmingdale, call 516-362-5350 and a Macarthur truck brings the car straight to our collision shop at 170 East Lincoln Avenue in Valley Stream. It waits for the insurer's inspection in the same lot where it will be repaired, so there is no tow yard, no storage bill from a stranger, and no second tow to a shop.

Ask anyone in Farmingdale who has been through a collision claim where the time went, and the answer is almost never the repair itself. It went to the tow yard where the car sat for the inspection, the second tow to a shop, and the second estimate that repeated the first. Macarthur runs both the trucks and the body shop, so a car hit in Farmingdale goes from the scene to the repair bay in one move, and the accident recovery driver hands the keys to the estimator.

If a truck you did not call has already taken the car from Farmingdale to another yard, call us anyway. Once the yard releases the car to you, we collect it and bring it to the shop, and the sooner that happens the smaller that yard's daily storage charge. If the car is still drivable, you can bring it in yourself during shop hours, Monday through Friday 8 AM to 5 PM or Saturday 9 AM to 12 PM, and an estimator looks at it on the spot.

The same arrangement covers Floral Park, Flower Hill, and Franklin Square, and every other town in Nassau County. The distance from Farmingdale to Valley Stream is a short ride on the flatbed, and the car can go home to Farmingdale the same way when the repair is done. The body shop page explains how the shop and the fleet work together; the sections below cover what happens to a Farmingdale car once it is in the lot.

Car damaged in Farmingdale? One call covers the tow and the repair.

Airbags, Seat Belts, and Sensors: What Is Replaced and Recalibrated on a Farmingdale Collision Repair

Deployed airbags, their modules, and seat belt pretensioners that fired are replaced with new parts per the manufacturer, never reset. Cameras, radar units, and parking sensors disturbed by the hit or the repair are recalibrated before the car returns to Farmingdale, and the calibration report goes in your file.

An airbag that deployed is gone, and a seat belt pretensioner that fired has spent its charge. Both are replaced, along with the sensors and the control module when the manufacturer requires it, and so is the dash, wheel, seat, or pillar trim the airbag came through. None of that is reset with a scan tool. The estimate lists each item, so a Farmingdale driver can see exactly what was replaced and why.

Most cars on Nassau County roads now carry a forward camera behind the windshield, radar in the grille or bumper, blind-spot modules in the rear quarters, and parking sensors in the covers. After a repair that moved or replaced any of them, or replaced the glass or the cover they look through, they are recalibrated so lane-keeping, automatic braking, and adaptive cruise see the road the way they did from the factory. A sensor that is a degree off brakes for a car that is not there or misses one that is.

The car's modules are scanned when it arrives, to catch fault codes the hit caused, and again before pickup to confirm everything is clear. Those reports are part of the file alongside the measuring printout. The collision repair process on the body shop page puts these steps in order with the rest of the job, and the auto glass in Farmingdale page covers windshield cameras specifically.

Airbags went off? Those parts are replaced, not reset, and the estimate shows each one.

Paint and Blend on a Farmingdale Collision Repair: Why the Estimate Includes a Panel That Was Not Hit

Repaired and replacement panels are prepped, primed, sealed, painted to the factory color code, and blended into the adjacent panels so the eye cannot find where the repair stops. The blend panel on the estimate is not padding; it is how the repair disappears.

The paint is the only part of a collision repair a Farmingdale driver can see, so it is the part the shop is judged on. A paint code points to a formula, but the formula has variants and the car has aged in the sun, so the painter sprays test cards and compares them to the actual car in daylight, adjusting until there is no difference. Metallic flake, pearl, and three-stage colors need more cards and more patience, and they get it.

Even a perfect match looks wrong if it stops at a hard edge, because the eye compares the two panels side by side. So the new color is faded into the neighboring panel and the clear coat covers both, which is why a fender repair often lists blend time on the door. Then the clear is cured and polished. The auto painting in Farmingdale page explains matching and blending in more detail, and the paint section on the body shop page covers care after pickup; ask the office for the instructions for the product used on your car.

Reassembly follows: every clip, seal, and fastener goes back or is replaced, lamps are aimed, glass is bonded and cured, sensors return to their brackets and are calibrated. A technician who did not do the work checks the car against the estimate, scans it, and drives it before the office calls you in Farmingdale.

The repair is done when you cannot find it. Come look in daylight.

Your Right to Choose the Shop in New York, and How the Claim Runs for a Farmingdale Driver

Under New York Insurance Law section 2610, the insurer cannot require you to use a particular shop. Tell the adjuster the car is at Macarthur Auto Body and Towing in Valley Stream. The shop writes the estimate, hosts the inspection, handles supplements, and bills the insurer directly; you pay your deductible at pickup if your own policy is paying.

The question Farmingdale drivers ask most is some version of "my insurance company says I have to use their shop." You do not. The insurer can recommend a network shop; it cannot require one, and it cannot condition the claim on it. Report the claim, give the car's location as Macarthur Auto Body and Towing, 170 East Lincoln Avenue, Valley Stream, and the shop takes it from there. Macarthur is a member of the MetLife Concierge Repair and Hanover Express Claims programs and works with every other carrier writing policies in New York.

The adjuster inspects the car in our lot or reviews our estimate and photographs remotely; either way the car does not move. The supplement after teardown goes through the same channel. If your own collision coverage pays, your deductible is your share and it is due at pickup. If the other driver's liability coverage pays, there is usually no deductible for you. If your policy has rental coverage, your insurer arranges the rental and we coordinate the dates with the repair.

If the repair cost approaches the car's value, the insurer may declare a total loss. You can dispute the valuation with comparable listings and receipts, and in some cases keep the car and have it repaired. Our itemized estimate supports either conversation, and we will tell a Farmingdale driver honestly whether the repair makes sense. The insurance claim repair in Farmingdale page has the full process, including what to say to the adjuster word for word.

Tell the adjuster the car is at Macarthur in Valley Stream. That is the whole instruction.

How the Collision Estimate for a Farmingdale Car Is Written, and Why Teardown Changes It

An estimator photographs the damage, pulls the car's build data by VIN, and writes an itemized estimate: every part by number and type, every labor operation, every panel of paint. Once the damaged parts come off, hidden damage is photographed and submitted as a supplement. Covered damage is covered whether it showed on day one or not.

The first estimate on any Farmingdale car is written from what can be seen with the panels on. A bumper cover springs back after a hit; the reinforcement bar, the energy absorber, the radiator support, and the sensors behind it do not. That is why an insurer's photo estimate is a starting point and why the shop does not promise a final figure from a walk-around. The estimate section on the body shop page describes the write-up line by line.

Teardown is where the real estimate is written. The damaged area comes apart until every affected part is visible, each part gets the manufacturer's repair-or-replace decision, and the parts list is checked against the car's actual trim so the right headlamp or the right grille with the right sensor cutouts is ordered the first time. Anything found that was not in the first estimate is photographed and sent to the adjuster as a supplement. For a Farmingdale driver that means one conversation with the insurer about the whole repair rather than a surprise halfway through.

You see every line, and you can ask for the teardown photographs. If you are paying out of pocket instead of filing a claim, the estimate is written the same way, with the safety and structural items marked separately from the cosmetic ones, so you can decide what to do now and what can wait. The parts section explains how original, aftermarket, and recycled parts are listed and chosen.

Want the number before you decide about a claim? Bring it in during shop hours.

Structural Collision Repair to the Manufacturer's Procedure for Cars From Farmingdale

A car whose structure moved in the crash goes on the frame bench, is measured against the manufacturer's dimensions, and is pulled back to specification or sectioned at the factory cut lines and rejoined by the method the manufacturer specifies. It is measured again afterward and the printout stays in the file.

The steel that keeps a Farmingdale driver safe in a crash is not ordinary steel. High-strength and ultra-high-strength grades in the rails, pillars, and rockers are chosen for how they absorb a hit, and they are ruined by the wrong repair: bent back and forth, heated to soften, or welded with a general-purpose process. Every manufacturer publishes a procedure that says which sections may be pulled, where to cut, and how to join, and Macarthur's technicians follow it; the certifications on the wall are audits of exactly that.

A Farmingdale car with structural damage should not be driven to the shop, even if it rolls. It comes in on a flatbed so nothing else bends on the way. On the bench it is anchored and measured electronically; anything out of specification is documented before a pull is made, which is also what the insurer needs to approve structural labor. Pulls are made in small increments with the measuring system live. Where the procedure says a section cannot be straightened, it is replaced at the cut line and attached by the factory method.

After the structure is right, the suspension is checked for bent parts the hit may have hidden, and the car is aligned, because a straight body on a bent control arm still pulls to one side. The frame repair in Farmingdale page goes into the bench work in more detail.

Doors not closing right after the hit? That is a measurement, not a guess.

Picking Up the Repaired Car and Getting It Home to Farmingdale

When the repair is done, the office calls. At pickup you walk around the car with us in daylight, check the work against the estimate, settle the deductible or the out-of-pocket balance, and sign the release. Bring your license and the registration. If you would rather not drive to Valley Stream, the car can ride home to Farmingdale on our flatbed.

The walk-around is the moment that matters. You and a member of the shop look at the repaired area and the panels around it, open and close the doors, hood, and trunk, check the gaps, and look at the paint in daylight. If anything is not right, say so then, while the car is still at the shop. The final invoice matches the estimate plus any approved supplement, shows every part by type, and includes the calibration report if sensors were recalibrated.

Someone other than you can pick the car up with their ID and your written authorization. If the car came in on our truck and the claim ended in a total loss, the release and the insurer's pickup are coordinated by the office; the pickup section on the body shop page lists what to bring. And if Farmingdale is a longer trip than you want to make, or you have no way to get to Valley Stream, the car goes home on the same flatbed that brought it, placed in your driveway where you want it.

Drivers from Floral Park, Flower Hill, and Franklin Square use the same shop and the same flatbed. Every town in Nassau County has its own collision repair page, and the Farmingdale locations page lists every towing and body shop service we bring there.

Ready to pick up? Call ahead and the paperwork is waiting.

Macarthur in Farmingdale: One Shop in Valley Stream, Every Service, and the Rest of Nassau County

Farmingdale sits in Nassau County, which is the home county of Macarthur's fleet and the body shop in Valley Stream. Towing runs 24 hours a day; the shop is open Monday through Friday 8 AM to 5 PM and Saturday 9 AM to 12 PM. Every service has its own page for Farmingdale, and collision repair has a page for every town in Nassau County.

Everything else Macarthur does in Farmingdale. On the towing side, Farmingdale drivers can read about Towing, Light Duty Towing, Heavy Duty Towing, Flatbed Towing, Motorcycle Towing, Long Distance Towing, Accident Recovery, Roadside Assistance, Jump Starts, Car Lockouts, Fuel Delivery, Tire Changes, Mobile Battery Installation, and Equipment Hauling. At the body shop, the pages for Farmingdale cover Auto Body Repair, Auto Painting, Frame Repair, Auto Glass Replacement, Bumper Repair, Dent Repair, and Insurance Claim Repair. Each one is written for the service, with Farmingdale as the starting point and the shop at 170 East Lincoln Avenue in Valley Stream as the destination when a car needs to come in.

Collision Repair in the rest of Nassau County. The same shop that serves Farmingdale serves Floral Park, Flower Hill, Franklin Square, Freeport, Garden City, Garden City Park, Garden City South, Glen Cove, Glen Head, and Glenwood Landing, and every other town on the locations page. Nassau County has 129 towns on this site, and each has a page for collision repair. For the service itself, without the Farmingdale angle, read the collision repair page; for everything the shop does, start at the body shop hub; and for all 22 services in one place for Farmingdale, open the Farmingdale page.

One company, one phone number. The truck that comes to Farmingdale and the body shop that repairs what it brings back are the same business, registered with the New York State DMV (7110205) and licensed by New York City Department of Consumer Affairs (1389419), with the certifications photographed on the certifications page. The about page says who we are and the contact page has hours and directions. Call 516-362-5350 any hour.

Everything Macarthur does for Farmingdale, on one page.

Questions Farmingdale Drivers Ask About Collision Repair

Can you tow my car from Farmingdale to your body shop after an accident?
Yes, 24 hours a day. Call 516-362-5350, say it was an accident and where in Farmingdale you are, and a Macarthur truck brings the car straight to the shop at 170 East Lincoln Avenue in Valley Stream.
Do I have to use the body shop my insurance company recommends?
No. Under New York Insurance Law section 2610 you choose the shop. Tell the adjuster the car is at Macarthur Auto Body and Towing in Valley Stream.
What if the insurance estimate is lower than yours?
The insurer's first estimate is usually written from photographs. Ours is written from the car, and the difference is documented at teardown and submitted as a supplement with photographs. Covered damage is covered.
Will my airbags be replaced or reset?
Replaced, with the modules and seat belt pretensioners that fired, per the manufacturer. Deployed airbags are never reused.
Do you recalibrate the cameras and sensors?
Yes, on vehicles that have them, after any repair that disturbs them or replaces the windshield or bumper they look through. The report goes in your file.
Is the shop certified for my car's brand?
Macarthur holds certifications from Honda and Acura, Nissan, Infiniti, Hyundai, Kia, Mazda, and Chrysler, Dodge, Jeep, and Ram, and is I-CAR Gold Class. Other brands are repaired to that manufacturer's published procedures. The plaques are on the certifications page.
How long will the repair take?
It depends on the damage, the insurer's approval, parts availability, and paint work. You get a realistic window once the car is torn down and parts are ordered, and a call if it changes.
Do I pay my deductible?
If your own collision coverage pays, yes, at pickup. If the other driver's insurer pays, usually not.
Can I pay for the repair myself instead of filing a claim?
Yes. The estimate is written the same way, with safety and structural items marked separately from cosmetic ones, so you can compare the price to your deductible and decide.
Can you bring the car back to Farmingdale when it is done?
Yes. If you would rather not drive to Valley Stream, the car rides home to Farmingdale on our flatbed and is placed in your driveway where you want it.
Does Macarthur cover Farmingdale?
Yes. Farmingdale is in Nassau County, inside the area Macarthur's own trucks run from Valley Stream 24 hours a day. Collision Repair and every other service on this site is available to Farmingdale drivers.
Where is the shop for Farmingdale drivers?
170 East Lincoln Avenue, Valley Stream, NY 11580. Shop hours are Monday through Friday 8 AM to 5 PM and Saturday 9 AM to 12 PM. Towing to and from Farmingdale runs around the clock.
Do you offer collision repair in other towns around Farmingdale?
Yes, in every town in Nassau County and the rest of the service area. Each town has its own collision repair page, listed on the locations page.
What other services does Macarthur bring to Farmingdale?
Fourteen towing and roadside services and eight body shop services, each with a Farmingdale page. The Farmingdale page on the locations section links to all of them.

Did not see your question? The person who answers can.

Call Macarthur for Collision Repair in Farmingdale

Our truck brings the car in from Farmingdale any hour. Estimates during shop hours. You choose the shop, and we handle the claim.

Call 516-362-5350
Call 516-362-5350