Flatbed Towing · Nassau County
Flatbed Towing for East Norwich Drivers With AWD, Electric, Lowered, or Damaged Cars
If you drive an AWD, an EV, a hybrid, a lowered car, or a car with a bent wheel or a dead transmission in East Norwich, the tow you want is a flatbed. Macarthur runs its own flatbeds out of Valley Stream, 24 hours a day, with drivers who load these cars every shift. Call 516-362-5350.
Reviews and credentials
What Drivers Say About Macarthur Before East Norwich Calls
The Google reviews below are from drivers who called Macarthur for a tow or a roadside fix, which is exactly what a East Norwich driver is doing when they call 516-362-5350. The same trucks, the same drivers, and the same yard in Valley Stream answer East Norwich.
I got locked out my car on a cold snowy night and Alex came and unlock my car. He was very quick and professional. I would definitely use this towing company again.
Great timing and professionalism. The tow truck driver Carlos was experienced and helpful. I would recommend this company and Carlos to anyone.
Not the usual experience with a towing company. Everyone that I spoke to was polite and respectful and they towed my car with care. Hopefully I never need my car towed again, but if I do, this is who I will be using!
- 1,800+Google reviews, 5.0 average as of Oct 2026
- 24/7Our own trucks, our own drivers
- 16Certifications on the shop wall
- I-CARGold Class training recognition
- 1 ShopTow fleet and body shop, Valley Stream
- LicensedDMV # 7110205 · DCA # 1389419
If a Macarthur driver has helped you in East Norwich, a few words on Google is how the next driver there finds us.
The number East Norwich calls rings at the shop, not a call center.
- Towing
- Tow Truck
- Flatbed
- Flatbed Towing
- Rollback
- AWD Towing
- EV Towing
- Tesla Towing
- Car Towing
- 24 Hour Towing
- Roadside Assistance
Why a Flatbed Is the Right Tow for Most Cars Parked in East Norwich Today
A flatbed carries the vehicle on a deck with all four wheels off the road, so nothing in the drivetrain turns during the tow. That is why it is the only safe tow for all-wheel-drive, electric, hybrid, lowered, and damaged cars, which together make up a large share of what is parked in East Norwich driveways.
The older style of tow truck, the wheel-lift, picks up one end of the car and tows it with the other end rolling. For a plain front-wheel-drive sedan going a couple of miles to a mechanic in East Norwich, that is fine. But the cars in Nassau County driveways have changed. All-wheel-drive crossovers, electric cars, plug-in hybrids, and low sports cars are everywhere, and every one of them is damaged by a two-wheel tow in a way that does not show up until the transfer case, the drive motor, or the front bumper fails later.
A flatbed solves the problem by not asking the car to do anything. The deck tilts and slides to the ground, the winch pulls the car up it, and a strap goes over each tire. The suspension works normally, the drivetrain never turns, and nothing on the body or frame takes the load. A car with a seized engine, locked wheels, a broken axle, or a crushed front end comes aboard the same way, without being pushed or started.
Macarthur runs its own flatbeds out of 170 East Lincoln Avenue in Valley Stream, and they are the trucks that come to East Norwich for anything that should not be dragged. The flatbed towing page covers the truck in detail; the sections below cover what matters when the car is sitting in East Norwich and you are on the phone with us.
Not sure if your car needs the flatbed? Tell us the make and model and we will say.
What a Flatbed Tow From East Norwich Costs Compared to a Wheel-Lift, and How We Quote It
A flatbed tow from East Norwich is priced on the distance to the drop-off, the vehicle, whether winching or skates are needed, and the time of day. For the same short tow it can cost a little more than a wheel-lift because loading takes longer. Macarthur quotes the number on the phone before the truck leaves.
The honest comparison: a flatbed takes a few more minutes to load and is a bigger truck to run, so for a short tow of a car that could go either way, the wheel-lift is sometimes the cheaper line on the quote. For every vehicle in the list above, there is no comparison, because the wheel-lift is not an option and the damage it would do is the real cost.
What moves the number is distance first, then the vehicle, then recovery work: winching a car out of a ditch or off a lawn before it can be loaded, skates under locked wheels, or a long-ramp setup for a low car. Night and holiday calls are priced as such. Give the person who answers the East Norwich address, the destination, the year, make, and model, and how the car is sitting, and the quote reflects the real job. If the driver arrives and the job is different from what was described, he tells you the new number before he touches the car. The how a tow is priced section on the towing page goes through each factor.
Both addresses and the vehicle get you a quote before the truck rolls.
Which East Norwich Vehicles Must Ride on a Flatbed: AWD, Electric, Hybrid, Lowered, Damaged, and Classic
All-wheel-drive and four-wheel-drive vehicles, electric and hybrid vehicles, lowered cars, cars with a damaged wheel, axle, or transmission, and classic or collector cars should only be towed on a flatbed. For each, a two-wheel tow risks damage that costs far more than the tow from East Norwich to the shop.
All-wheel and four-wheel drive. Subaru, Audi quattro, BMW xDrive, Mercedes 4MATIC, most SUVs and crossovers, many pickups. The wheels are connected through a center differential or transfer case, and towing with one axle rolling spins that unit with the engine off. The owner's manual says flatbed only, and a dealer asks how the car was towed if the transfer case fails later.
Electric and hybrid. An EV's drive motors are mechanically connected to the wheels whether the car is on or off, and rolling the drive wheels generates current and heat the system is not built for. Tesla, Ford, Hyundai, Kia, Nissan, Chevrolet, and every other EV maker calls for a flatbed. Plug-in and conventional hybrids have the same motor-to-wheel connection.
Lowered and low-nose cars. A wheel-lift has to get under the front bumper, and on a low car it cannot without contact. The flatbed, with extension ramps and boards under them, flattens the approach angle so the nose clears.
Damaged wheel, axle, suspension, or transmission. If a wheel is not pointing straight, a tire is shredded to the rim, or the car grinds in gear, it cannot roll safely at any speed. The winch brings it aboard without rolling it more than a few feet. Classic and collector cars ride the same way, with soft straps over the tires and nothing hooked to a bumper or a control arm. If you drive any of these in East Norwich, say so when you call and the right truck is sent.
AWD, EV, lowered, or damaged in East Norwich? Say so when you call.
What to Tell Us When You Call for a Flatbed in East Norwich, and What the Driver Does When He Gets There
Call 516-362-5350 and give three things: exactly where in East Norwich the car is, the year, make, and model, and where the car needs to go. The driver confirms your name and the destination on arrival, winches the car onto the deck, straps it at all four wheels, and takes it where you said.
A tow goes wrong when details are missing, so the person who answers at 516-362-5350 asks three things and nothing else matters until they are answered. First, where the car is in East Norwich: a house number, a cross street, or a business name, and whether it is on the street, in a driveway, in a lot, or in a garage. Garages matter because a flatbed is tall; give us the posted clearance and we either send a wheel-lift for a car that can take one or meet the car at the exit. Second, the year, make, and model, which tells us about the drivetrain and the ride height, and where any damage is. Third, the destination with a name and address: your mechanic, a dealer, a tire shop, your driveway, or our collision shop in Valley Stream.
When the flatbed arrives, the driver lines the truck up with the car, tilts and extends the deck to the ground, connects the winch to the car's tow point, releases the parking brake, puts the car in neutral if it will shift, and winches it up the deck with the wheels straight. A car that will not shift goes up on wheel skates so nothing drags. On the deck, a strap goes over each tire and is ratcheted to the rails, so the car is held by its wheels and the suspension works normally during the tow. Deck up, straps rechecked, keys secured, and he goes.
If you want a photo of the car for your records, take one before it is loaded; the driver will not mind. Whether you can ride along depends on the truck and the situation, so ask. The what to tell us section on the towing page has the full checklist for any tow, not just a flatbed.
Have the location, the vehicle, and the destination ready, then call.
Flatbed Towing for Electric Vehicles in East Norwich: Tow Mode, Dead 12-Volt Batteries, and Getting to a Charger
Every electric vehicle Macarthur tows in East Norwich rides on a flatbed. The driver puts the car in its tow mode if the screen is alive, releases the parking brake, and winches it aboard. If the 12-volt battery is dead and the car will not shift or unlock, he uses the manufacturer's jump point or wheel skates. A depleted EV can be delivered to a public charger or to your home outlet.
EVs are a growing share of flatbed calls from East Norwich, and most are one of two problems: the main battery ran down, or the small 12-volt battery that runs the electronics died and the car will not wake up. Tesla and several other brands have a tow mode that releases the parking brake and lets the car roll for loading; the driver knows where it is on common models. When the 12-volt battery is dead, the car cannot shift, release the brake, or sometimes open the doors or the charge port. Most EVs have a jump point under the hood or behind a cover for exactly this, and the driver carries a jump pack to wake the car long enough to set tow mode. If that is not possible, wheel skates go under the drive wheels and the car is winched aboard on them.
There is no gas can for an EV, so a depleted car goes to the nearest working charger that fits your connector or to your garage outlet, whichever you prefer. Tell the person who answers which one. If the car was in a collision, it goes to our collision shop instead, where the high-voltage system is handled by the manufacturer's procedure before any body work starts. The EV and hybrid section on the homepage lists which brands require what, and jump starts in East Norwich covers the 12-volt problem when the car is a gas car.
EV in East Norwich will not wake up? The driver brings the jump pack and the skates.
Where a Flatbed From East Norwich Can Take the Car: Our Shop, Your Mechanic, a Dealer, or Your Driveway
Macarthur tows to the destination you choose. From East Norwich that can be our own collision shop in Valley Stream, your regular mechanic, a dealership service department, a tire shop, an auction, a buyer across the county, or your own driveway. You are never required to bring the car to us.
Some tow companies tow to their own lot by default and charge you to get the car back. Macarthur does not. If the car has body damage, the shortest path is straight to 170 East Lincoln Avenue, where one tow, one estimate, and one company talking to your insurer take over; the collision repair in East Norwich page explains how that runs for East Norwich drivers. If it is a mechanical breakdown, give us the shop's name and address and the car goes there. If the shop is closed when the truck arrives, we can leave the car in their lot with the keys handled the way they ask, or bring it to our yard overnight and run it over when they open; say which when you call.
For a flat with no spare or a bent wheel, the flatbed goes to the tire shop you name. For a project car, a car coming home from a shop that could not fix it, or a car you bought as-is, the driver places it in your driveway in East Norwich where you want it, within reason, because a flatbed needs room to tilt the deck and a clear path for the car to roll off. For a non-running car bought at auction or from a private seller, the driver photographs it before loading and confirms the VIN against the title you send us. The where we tow section on the towing page has the rest.
Tell us the address and that is where the car goes.
After the Flatbed: One Company for the Tow, the Body Shop, and the Insurance Claim
If the car from East Norwich was in an accident, the flatbed brings it straight to Macarthur's own collision shop in Valley Stream, where the same company writes the estimate, hosts the insurer's inspection, and handles the claim. No second tow, no storage yard in between, and one phone number from the scene to the finished repair.
Most of the delay in a collision repair happens before anyone touches the car: it sits at a tow yard, waits for an inspection, waits for a second tow to a shop, and then waits for an estimate that has already been written once. Because Macarthur's flatbeds and Macarthur's body shop are the same business, a car recovered in East Norwich is in the shop's lot the same day, and the estimate, the photographs, and the adjuster's inspection all happen where the car will be fixed.
The shop at 170 East Lincoln Avenue is certified by Honda and Acura, Nissan, Infiniti, Hyundai, Kia, Mazda, and Chrysler, Dodge, Jeep, and Ram, is I-CAR Gold Class, and repairs every make and model to the manufacturer's procedure; the plaques are on the certifications page. Under New York law you choose the body shop, not your insurer, and the insurance claim repair in East Norwich page explains what to tell the adjuster. If you would rather the car went to your own mechanic or dealer, it does; the destination is always yours.
Car in East Norwich damaged in a crash? One call covers the tow and the repair.
Macarthur in East Norwich: One Shop in Valley Stream, Every Service, and the Rest of Nassau County
East Norwich sits in Nassau County, which is the home county of Macarthur's fleet and the body shop in Valley Stream. Towing runs 24 hours a day; the shop is open Monday through Friday 8 AM to 5 PM and Saturday 9 AM to 12 PM. Every service has its own page for East Norwich, and flatbed towing has a page for every town in Nassau County.
Everything else Macarthur does in East Norwich. On the towing side, East Norwich drivers can read about Towing, Light Duty Towing, Heavy Duty Towing, Motorcycle Towing, Long Distance Towing, Accident Recovery, Roadside Assistance, Jump Starts, Car Lockouts, Fuel Delivery, Tire Changes, Mobile Battery Installation, and Equipment Hauling. At the body shop, the pages for East Norwich cover Collision Repair, Auto Body Repair, Auto Painting, Frame Repair, Auto Glass Replacement, Bumper Repair, Dent Repair, and Insurance Claim Repair. Each one is written for the service, with East Norwich as the starting point and the shop at 170 East Lincoln Avenue in Valley Stream as the destination when a car needs to come in.
Flatbed Towing in the rest of Nassau County. The same trucks that cover East Norwich cover East Rockaway, East Williston, Elmont, Farmingdale, Floral Park, Flower Hill, Franklin Square, Freeport, Garden City, and Garden City Park, and every other town on the locations page. Nassau County has 129 towns on this site, and each has a page for flatbed towing. For the service itself, without the East Norwich angle, read the flatbed towing page; for everything the fleet does, start at the towing hub; and for all 22 services in one place for East Norwich, open the East Norwich page.
One company, one phone number. The truck that comes to East Norwich and the body shop that repairs what it brings back are the same business, registered with the New York State DMV (7110205) and licensed by New York City Department of Consumer Affairs (1389419), with the certifications photographed on the certifications page. The about page says who we are and the contact page has hours and directions. Call 516-362-5350 any hour.
Everything Macarthur does for East Norwich, on one page.
Questions East Norwich Drivers Ask About Flatbed Towing
- Does my car in East Norwich need a flatbed?
- If it is all-wheel-drive, four-wheel-drive, electric, hybrid, lowered, or has a damaged wheel, axle, or transmission, yes. Tell us the year, make, and model and we send the right truck to East Norwich.
- Do you flatbed Teslas in East Norwich?
- Yes, always. The driver puts the car in tow mode if the screen is alive, or uses the 12-volt jump point and wheel skates if it is not, and winches it aboard with all four wheels off the road.
- My EV is completely dead. Can you still load it?
- Yes. The driver wakes the 12-volt system with a jump pack to release the brake and shift to neutral. If that is not possible, skates go under the drive wheels and the car is winched up on them.
- Can you take my electric car from East Norwich to a charger?
- Yes. Tell us your connector type and whether you want a public charger or your home outlet, and the flatbed takes the car there.
- Will the flatbed scrape my lowered car?
- Not when it is loaded correctly. The driver uses extension ramps and boards to flatten the approach angle and winches the car on slowly. Tell us the car is lowered when you call so the equipment is on the truck.
- How is the car held on the deck?
- A strap over each of the four tires, ratcheted to the deck rails. The car is held by its wheels, so nothing pulls on the body, frame, or bumpers.
- Is a flatbed more expensive than a wheel-lift?
- For the same short tow it can be a little more, because loading takes longer. For AWD, EV, lowered, or damaged vehicles the wheel-lift is not an option. We quote on the phone either way.
- Can a flatbed get into a parking garage in East Norwich?
- Often not; the deck and the truck are tall. Tell us the posted clearance and we send a wheel-lift if the car can take one, or meet the car at the garage exit if it can be rolled there.
- Where will you tow my car from East Norwich?
- Wherever you say: our collision shop in Valley Stream, your mechanic, a dealership, a tire shop, your driveway, or a buyer. You are never required to use our body shop.
- Do you flatbed in East Norwich at night and on holidays?
- Yes. Towing runs 24 hours a day, every day, including holidays. Call 516-362-5350.
- Does Macarthur cover East Norwich?
- Yes. East Norwich is in Nassau County, inside the area Macarthur's own trucks run from Valley Stream 24 hours a day. Flatbed Towing and every other service on this site is available to East Norwich drivers.
- Where is the shop for East Norwich drivers?
- 170 East Lincoln Avenue, Valley Stream, NY 11580. Shop hours are Monday through Friday 8 AM to 5 PM and Saturday 9 AM to 12 PM. Towing to and from East Norwich runs around the clock.
- Do you offer flatbed towing in other towns around East Norwich?
- Yes, in every town in Nassau County and the rest of the service area. Each town has its own flatbed towing page, listed on the locations page.
- What other services does Macarthur bring to East Norwich?
- Fourteen towing and roadside services and eight body shop services, each with a East Norwich page. The East Norwich page on the locations section links to all of them.
Did not see your question? The person who answers can.
Call Macarthur for a Flatbed in East Norwich
Our own flatbeds, our own drivers, 24 hours a day. Tell us the make and model and where it is going.
Call 516-362-5350