Tow Truck Service for Lakeview Drivers, From a Dead Battery to a Totaled Car

Ask around Lakeview and you will hear two kinds of towing stories: the driver who showed up, loaded the car carefully, and took it exactly where it was supposed to go, and the one where a truck nobody recognized took the car to a yard nobody had heard of. The difference is almost always whether the number you called owns the truck. Macarthur does. The trucks leave from our own yard at 170 East Lincoln Avenue in Valley Stream, the drivers are our employees, and the person who answers the phone is the one sending them to Lakeview.

The fleet covers every kind of tow a Lakeview driver is likely to need. A flatbed for anything that should not roll: all-wheel drive, electric, lowered, or damaged. A wheel-lift for a quick move of a front-wheel-drive car that will not start. A heavy wrecker for box trucks, buses, and tractor trailers. Every truck also carries jump packs, lockout tools, and a jack, so if the problem turns out to be a dead battery or a flat with a spare, the driver fixes it where the car sits instead of towing it.

We tow the same way in Lattingtown, Laurel Hollow, and Lawrence, and the rest of Nassau County. This page covers what a tow from Lakeview looks like from the call to the drop-off; the towing page covers the fleet and the company in more depth.

Nobody likes being told "it depends," so here is what it depends on. Distance first: the miles from where the car sits in Lakeview to where it is going. A tow to our shop in Valley Stream and a tow to a dealer on the other side of Nassau County are different jobs, so give both addresses. Vehicle and truck next: a compact car on a wheel-lift costs less to move than a loaded box truck on a heavy wrecker, and the year, make, and model tells us which truck.

Recovery is work done before the tow starts: winching a car out of a ditch, off a lawn, out of a snowbank, or back onto its wheels. Tell us how the car is sitting and we include it. Time of day matters too; towing runs 24 hours, and a call at 3 AM on a holiday is not the same as a scheduled pickup on a weekday afternoon. We tell you on the phone if the time changes the rate. Storage applies by the day if the car waits at our yard before going to a destination; if it is being repaired at our collision shop, the arrangement is different and we explain it when the car comes in.

What we will not do is quote low to get the truck to Lakeview and then add to the bill on the hook. If the job is what you described, the quote is the price. If the driver arrives and finds a different job, a car described as on the street that is actually in a garage with no clearance, or a car that was "on the grass" but is in a ditch, he tells you the new number before he touches the car. The how a tow is priced section on the towing page goes through each factor.

The truck that comes to Lakeview is chosen from the year, make, and model you give us, not from whatever happens to be closest. A flatbed carries the whole car on a tilting deck, strapped at the tires, so the drivetrain never turns; that is the only correct tow for all-wheel drive, electric and hybrid cars, lowered cars, and anything with a bent wheel, a broken axle, or collision damage at either end. Towing any of those on two wheels does damage you find out about later, and the owner's manual for nearly every one says so.

A wheel-lift slides a yoke under the front or rear tires, lifts that axle, and tows with the other axle rolling. For a front-wheel-drive car that simply will not start and needs to go a few miles to a mechanic, it is quick and safe, and it fits in tight spots like a narrow driveway or a low garage where a flatbed cannot go. We will not use it on an all-wheel-drive car, an EV, or a car whose rolling axle is damaged.

The heavy wrecker has the boom, the underlift, and the weight to tow a loaded straight truck or a tractor trailer, and the winch capacity to recover one that has gone off the pavement. If you run a business in Lakeview with trucks, the heavy duty towing page is written for you. If you have a preference for the flatbed on a car that does not technically need it, say so; if the right truck is available, you get it. The how we pick the truck section on the towing page has more.

After an accident you are already dealing with police reports, insurance phone calls, and getting to work tomorrow. The last thing you need is a tow operator who takes the car to a yard in another town, a storage bill that grows every day, and a body shop that has to send a second truck to go get it. With Macarthur, the truck that comes to Lakeview and the collision shop at 170 East Lincoln Avenue are the same business. The car goes from the scene to the shop in one move, and the insurer's inspection happens where the car will be fixed.

The shop is certified by Honda and Acura, Nissan, Infiniti, Hyundai, Kia, Mazda, and Chrysler, Dodge, Jeep, and Ram, is I-CAR Gold Class, and repairs every make and model to the manufacturer's procedure; every plaque is on the certifications page. Under New York law you choose the body shop, not your insurer, and the collision repair in Lakeview page explains how the claim runs for a Lakeview driver. If you would rather the car went to your own mechanic or dealer, it does. The destination is always yours.

The same fleet covers Lattingtown, Laurel Hollow, Lawrence, and every other town in Nassau County. Find yours on the locations page, or see everything we do for Lakeview.